“A pleasure to work with, and obviously good at what he does”

I received the fantastic news last week that all our learners have passed their maths and English exams. Considering the short time given to get them through this and to pass first time is commendable and credit needs to go to Alan for his continuous support and determination to get them through this. All of the learners said that they enjoyed the sessions with Alan and I understand that they also had a bit of a laugh in between the hard work they put in which is a good trait to help people relax. Alan kept me up to date with the progress of each learner on a weekly basis which I forwarded on to the relevant managers of the learners involved so that they could see the effort being made. I look forward to working with Alan again should we require any further functional skills training in the future. He is a thoroughly nice man, a pleasure to work with, and obviously good at what he does.

“Flexible, personable, and highly professional”

Qualitrain has delivered Business Improvement Techniques Level 2 to our manufacturing team members and Leadership and Management modules to our junior and middle managers undertaking Yellow and Green Belt Six Sigma training, at our Liverpool Plant. They have also delivered Functional Skills Training to both cohorts. Qualitrain have provided highly qualified and automotive industry experienced tutors, who have delivered the material in a culturally relevant way, using situations and data from the site to demonstrate ideas being taught. Participants have been tasked with identifying and delivering business critical improvement projects as part of demonstrating their learning, many of which have the potential to deliver significant business benefits. The Qualitrain trainers and management are flexible, both in terms of scheduling training delivery and adapting to situations on the day, and personable, engaging effectively with participants, senior managers and the HR team, whilst remaining highly professional.

“Unrivalled Commitment to our Business”

Our business has worked with Qualitrain to develop assessment practices which meet the established needs of training frameworks, but also address the business’ requirements as established by Qualitrain’s initial Training Needs Analysis. Constant back-reference to our agreed aims has allowed us to measure success, react to deviations or to any new issues that arise, and to ensure that the program is kept on track. These tactics are derived, of course, from the basic principles of business improvement strategy and we have found Qualitrain to be expert in deploying them. Based on our experience, we have found a unique training partner in Qualitrain and we feel their unrivalled commitment to our business and its people is richly deserving of recognition.

“A Tremendously Powerful Training Partnership”

Qualitrain Ltd has shown a passion for both the company’s needs and for the candidates that we have enrolled onto their programme. They have been involved within every aspect of our business, proactively seeking answers to questions, challenging our assumptions when necessary, and always ensuring they had the information they required to create a programme that is challenging to our employees and which has now created a really positive buzz within the workplace. This proactive attitude has allowed us to build a tremendously powerful training partnership. To be fair, Qualitrain has not proved to be ‘your average training provider’. They have been unusually able to build connections, give sound advice to anyone who asks, guide the company and give insights into other possibilities that we might not have otherwise considered. We are experts in our field, they are experts in theirs, and we are both prepared to offer total commitment to a genuinely worthwhile training partnership – this has been the secret of our joint success. Qualitrain’s staff members are now completely embedded within our site and have become part of the ‘family’. They clearly genuinely care about the learners they train and assess, repeatedly going out of their way to ensure everyone is on board and achieving to the best of their ability. Our training partnership is now supplying us with well-educated, relevantly-skilled and proactive people who are now able to offer the business the sort of flexible, self-aware and forward-thinking culture that these tough times demand.

“Visible and Measurable Return on Investment”

Qualitrain has worked in close partnership with us to review our processes and design and deliver a wide-ranging package of Lean Manufacturing training and projects throughout our Sales, Production, Warehousing and Accounts departments. Qualitrain has been extremely thorough in identifying areas in our operation which could benefit from further streamlining, and where non-value added activities could be eliminated. Lean training packages have seen large numbers of our staff obtain valuable business improvement qualifications, and this has helped us to maintain the improvements over time. The results of our work with Qualitrain have been very positive, with visible and measurable returns on our investment. A particularly notable example of this came in the Warehouse, where an agreed KPI allowed us to move from 17% to 100% efficiency, bringing very worthwhile benefits.

“A Great Source of Support”

In order to have the whole new production area installed and running, alongside the company’s continued expansion in other areas, more than 30 staff were needed to be trained and updated in Process Validation procedures. Qualitrain devised a bespoke training program, running over just one day, to suit medical device quality compliances and to provide a methodology for continuously reinforcing good practice. The training consisted of many different methods, including individual and group activities, and Qualitrain devised and provided training documents which Surgical Innovations has since used as a point of reference again and again. In our opinion, the biggest attribute to a Qualitrain training program is the amount of aftercare support offered. I personally contacted Richard Bates several times for his advice on certain methods and validating new equipment. He always replied efficiently and has been a great source of support since undertaking the initial training, to myself and to others in the company. The depth of Qualitrain’s understanding of medical devices and injection moulding was impressive. The IQ, OQ, PQ and CpK language is now in everyday company conversation. I would have no hesitation in recommending Richard Bates validation training to any business.

“We Couldn’t have Done it Without You”

Just a quick note to say a big thank you to you and your colleagues for the excellent work you have done with the Safetykleen team in Dinnington. You have taken the time and succeeded brilliantly in understanding exactly what was required, the most efficient approach and perhaps most importantly, the ‘personality’ of the business. Even through some quiet challenging periods for the business the outlook has always remained positive and we are now poised for even better things in the future. We couldn’t have done it without you.